Contact Us and FAQ's

FAQs

What is your returns policy?

To return your items for a refund you must complete the return my order form within 14 days of receiving your order. you then have a further 14 days for it to arrive back to us.

If you receive a free gift with your order and return any of the items the free gift must be returned too. If it is not returned the cost of the free gift will be deducted from your refund.

If you received free delivery but all item's were returned this delivery cost of £3.99 will be deducted from your refund.

Our service provides a pre paid postage label for you to use. When your return arrives, this postage cost of £3.99 will be deducted from your refund.

 All items must be unworn with tags.

  • Be unwashed
  • Have all labels attached
  • Be unused/ not worn
  • Have no make­up, fake tan or other marks.
  • Not smelling of washing powder/smoke/perfume etc

Shoes must be tried on indoors

Swimwear is non returnable due to hygiene reasons

If an item is returned to us that does not comply with the above you will be given an option of paying a postage fee of £3.99  for the item returned to you for up to 14 days.

Please note orders cannot be combined when returning due to the pre weighted labels.

Where can I find my order number?

This is found on your confirmation email from us.

 

I was given a percentage off or a voucher how do i use this?

Please order as normal via the website and fill out the form above. This discount will then be refunded to you.

Can I cancel my order?

Unfortunately, once your order has been placed we are unable to cancel it, however, once you receive it you can return for a refund/exchange.

Can I change my order?

Unfortunately, once your order has been placed we are unable to change it.

How do I return an item?

Please head over to our "Return your Order" page and follow the steps

 

How much does it cost to return an item?

Our service provides you with a pre paid postage label. This cost of £3.99 is deducted from your refund.

 

How long does it take to receive my refund?

We process your return on the day we receive it and we will refund you on the day it arrives with us. It can take up to 14 working days for the payment be seen in your bank account. Most refunds are processed faster than this depending on your bank!

I have received a faulty item?

So sorry about this! Please use the form above with picture evidence so we can help resolve the issue.

How long will my package take to be delivered?

3-5 Working days or next day if chosen

How do I track my order?

Please 'click here'.

How do i track my international order?

https://notifications.royalmail.com/nf-rest/

Why has my item been refunded?

Unfortunately, this means that the item you have ordered was no longer available.

What does 'Pre-order' mean?

This means that the item will be dispatched within the pre-order time. Then takes a further 3-5 days for delivery.

Can I change my address on my order?

Unfortunately, once your order has been placed we are unable to change it.

If an order arrives back to us as unaccepted via royal mail, you will be refunded for the order minus all postage costs incurred.

Can you send my orders together?

As orders are packed as they come in, we are unable to pack separate orders together.

I forgot to use a discount code?

Once your order has been placed, we are unable to add a discount code.

How do I know you have received my order?

You will receive an email confirmation to the email you provided.

What size should I buy?

S/M  6-10
M/L 12-16

Small 6-8
Medium 10-12
Large 14-16

Do you ship internationally?

Yes!

 

How do I return an international order?

Unfortunately I am unable to offer pre paid returns for outside of the UK. please return via a tracked service of your choice for a refund.

Do I need to pay customs for my international order?

If you live within the EU, yes it is likely that you will be charged customs for your order. If you are outside of the EU, customs charges are paid at the checkout so further customs charges are unlikely. 

Can I return a lucky dip?

Unfortunately these cannot be returned as stated when purchased.

 

I think I have been sent the wrong size what shall i do?

You will have received the size that was ordered. If it doesn't fit please return via the return my order page for a refund and reorder your new size online.

Can i exchange my free gift?

Unfortunately, free gifts cannot be exchanged.